Free Delivery

Delivery Charges

Last order dates for Christmas 2014:

  • UK Saver delivery & UK mainland standard – Order by 10PM Sunday 21st December
  • UK Express delivery – Order by 3PM Monday 22nd December
  • Collect from Store & UK non-standard delivery – Order by 3PM Friday 19th December
  • Western Europe excluding Greece – Order by 3PM Tuesday 16th December
  • All other countries – Order by 3PM Thursday 11th December

 

Christmas returns

We have extended our returns policy until the end of January, to give everyone some extra time to change their mind!

  • UK Saver Delivery  - orders more than £35 (3-5 working days) FREE
  • UK Mainland Standard - orders less than £35 (3-5 working days) £2.99
  • UK Express Delivery (1-2 working days) £6.00
  • UK Saturday Delivery (Order by 3PM Friday, standard UK only)  £6.00
  • Collect from Store (3-5 working days) FREE
  • UK Non-Standard, Northern Ireland and Channel Islands (3-5 working days) £8.00
  • Western Europe (3-5 working days) £6.00
  • Rest of Europe, Far East, Australasia (3-10 working days) £26.00
  • USA and Canada (3-7 working days) £19.00
  • Rest of the World (3-10 working days) £50.00

 

UK non-standard postcodes are, generally speaking, those outside mainland Britain. Here is a list of all UK non-standard postcodes: AB37-8, AB55-6, DD8-11, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH19-44, PH49-50, ZE, BT, IM, JE, GY, TR21-25.

If you are ordering from a country outside Europe you may be liable to pay import duties from customs. You are responsible for additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Please note that you will still be liable for any delivery charges applied in the event of a parcel being refused or returned back to us.

Collect From Store

Our free Collect from Store service allows you to order your item online and collect it from any of our stores nationwide. Please see our collect from store page for details.

Delivery Conditions:

  • All orders on this site will be charged in British Pounds Sterling. All deliveries are subject to stock availability and authorisation of your payment
  • Deliveries to the UK and EU include VAT at 20%.
  • We can deliver your order to the billing address (for the card you use to pay for your order), or you can specify a workplace address at the checkout.
  • We are unable to deliver to PO Box numbers or BFPO addresses.
  • Please note that a signature will be required on delivery of goods.
  • Your order will be delivered between 9am and 6pm, Monday to Friday, unless Saturday delivery is specified at checkout.
  • You will receive a delivery confirmation by email, which will include your tracking number; you can track your order using this tracking number by following the instruction on the e-mail.
  • We are committed to delivering items efficiently and on time. However, we are reliant on the courier company to do this. Should the courier company lose an item, you will be given the option of either receiving a replacement or a full refund.

Free Returns

You can return all items for free either instore or via Collect+.

Instore

Collect+

  • The quickest and easiest way to return your item is through one of our high street stores. Please click here to find your nearest store.
  • Simply visit our Collect+ page and enter your order number and email address to obtain your FREE returns label! You can find your nearest Collect+ store here.
  • For full details on Collect+, please visit our returns page.