Terms and Conditions
General
These terms and conditions set out the basis on which you can visit our website (www.sole.co.uk), order and buy goods through our online delivery service.
Please read through these terms and conditions carefully before using this website. We reserve the right to vary these terms and conditions from time to time. In respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing the order. Please also read our Privacy Policy regarding your personal information.
Availability
Our acceptance of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. We aim to process all enquiries and requests as quickly as possible but we reserve the right to restrict, refuse or cancel orders where necessary.
Payment
Payment can be made using any of the following methods:
• Visa
• Visa Electron
• Maestro
• Solo
• Mastercard
• Visa Debit
• Delta
• PayPal
Your account will be debited once your order has been processed and accepted. All transactions are in UK pounds sterling and include VAT where applicable.
An overseas currency converter facility is included on this site; however the overseas prices shown are a guideline only and are subject to your bank exchange rate at the time of processing, which may differ from the price shown.
Returns
We make every effort to ensure that your order is carefully dispatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
We accept returns and exchanges via post and through any of our high street stores, as long as the product is in saleable condition - saleable condition means that shoes must not be scuffed, damaged or marked either on the sole or the upper; only wear shoes on a carpet (do not wear outside) when you are trying them. For a full list of our stores, click here to visit our Store Locator.
Please note that we cannot accept PayPal returns at our stores; PayPal purchases must be returned to us by post. If your item is deemed faulty we will refund your postage.
Items should be in their original undamaged box/packaging and accompanied by a returns note (and your delivery note if returning to a high street store). Please note that refunds can only be made to the card or PayPal account that was originally used to purchase the goods. Please return goods within 28 days. For more details please see our Payments and Returns help section.
If you experience any difficulties with returning goods please call us on 0800 731 6441. LiveChat is available by clicking in the top right corner of the page.
All of this is in addition to and does not affect your statutory rights.
Delivery Details & Charges
All deliveries are subject to stock availability and authorisation of payment. Delivery timings and addresses are subject to courier restrictions. Please note that dispatch time estimates are not guaranteed and that dispatch times should not be relied upon as such. For full details please refer to our Delivery Details and Charges section.
Collect From Store
Before collecting your item from store:
• Please check that your item has arrived in store using the Parcelforce website (www.parcelforce.com) and entering your tracking code. You will receive your tracking code by email when the item is dispatched from our warehouse (the Dispatch Email is the second email you will receive from us).
• Please print off the Dispatch Email when you receive it and bring it with you when collecting your item.
• You will need to show photo ID (passport or driving license, matching the name of the person who placed the order) when collecting your item from store. Only the person named on the dispatch email can collect the item.
• Please check store opening hours before visiting by using our store locator
• Please ensure that you collect your item within 30 days of its arrival to store. Items not collected within 30 days will be refunded with a possible £10 administrative charge.
• Please note: if you purchased your item using PayPal and would like to return it, it must be sent by post to the Webstore and not taken to a store. See our Payments & Returns Help page for more details.
Privacy & Security
We are committed to protecting your privacy and security of information given to us for the purposes of processing your order. For full details please refer to our Privacy & Security section.
Contact Details
If you have any queries about these terms and conditions, or any other aspect of our website please contact us by any of the methods detailed in the Contact Us section.
Company Information
SOLETRADER, SOLE and SOLED OUT are all registered names of Twinmar Ltd, Maxted Road, Hemel Hempstead, Hertfordshire HP2 7DX. Registered in England No. 763926. Registered Office 370/386 High Road, Wembley, Middlesex HA9 6AX. VAT No. 197789182