Cancellation Policy

You can exercise your right to cancel by sending the item back to us within 90 days of receiving the delivery of the goods.


Please note that postal charges must be paid for by the customer and will only be refunded if the item is incorrect or proven faulty. If you choose to return by post, please send to SOLETRADER Internet Returns, Unit C, Swallowdale Lane, Hemel Hempstead, HP2 7EA.


We will make the reimbursement without undue delay, and not later than 3 working days after we receive the item back from you.  

We will refund the full cost as per invoice, excluding additional shipping cost, using the same means of payment as used for the initial transaction. There won’t be any fees as a result of the cancellation and refund from our side. No reason for cancellation is needed as long as the goods are unworn, the item is in the original packaging and returned within 30 days from the date of receipt of delivery. Your statutory rights are not affected.